Rimini Street, Inc. (Nasdaq: RMNI), a global provider of enterprise software products and services, the leading third-party support provider for Oracle and SAP software products and a Salesforce partner, today announced that Supreme Electronics, one of Taiwan’s largest distributors of electronic components, has switched to Rimini Street Support for the company’s Oracle E-Business Suite applications and Oracle Database software. By switching to Rimini Street, Supreme Electronics was able to immediately reduce its annual support costs by 50% and now receives an ultra-responsive premium level of support that they were not getting previously with the vendor. The company had been evaluating upgrades of their Oracle software but did not see enough new tangible business value to justify the added cost and disruption to the business. Under Rimini Street third-party support, the company now has the freedom to run their current Oracle software releases for at least 15 years with no required upgrades or migrations.
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Due Diligence Confirms Rimini Street’s Award-Winning Support Model
Founded in 1987, Supreme Electronics is Taiwan’s third-largest electronic components distribution company with growing operations in China and Southeast Asia as well. The company relies on its robust Oracle applications and database software to manage its component sales and to support its team in developing sales opportunities in a highly competitive market. Supreme Electronics sought out third-party support after looking for ways to reduce the high costs the company was paying for Oracle maintenance and support, and for more responsive, higher quality support than they were receiving from the vendor. Supreme Electronics went through a simulation exercise with Rimini Street, raising case tickets to put the Company’s ultra-responsive support model into practice and to see how quickly and accurately the cases would be resolved. Ultimately, after several successful tests, as well as meeting the strict compliance standards of the Financial Supervisory Commission (FSC) and the International Accounting Standards (IFRS) in Taiwan, Rimini Street gained the company’s trust and Supreme Electronics switched from Oracle to Rimini Street Support.
“One of the conditions for the successful adoption of third-party support services was to ensure that our IT department has experienced, professional Oracle system engineers working with them to support our enterprise system daily,” said Jason Lue, director of information and human resources at Supreme Electronics. “The support services provided by Rimini Street are extremely high quality and more responsive than what we received from Oracle, plus they support our customizations and provide performance support which was not available from the vendor.”
Supreme Electronics is currently running EBS 11.5.10.2, which no longer receives new updates, fixes, CPUs or Tax, Legal and Regulatory Updates from the vendor – today all Oracle E-Business Suite releases before 12.1 are no longer fully supported by Oracle. The company also runs Oracle Database 11g releases, which at the end of 2020, will no longer be fully supported by the vendor. With Rimini Street Support, Supreme Electronics receives support for their current Oracle systems for a minimum of 15 years from the time that they switched from the vendor to Rimini Street.
Regionally based Ultra-Responsive Support
As with all Rimini Street clients, Supreme Electronics has an assigned Primary Support Engineer (PSE) who has an average of 15 years’ experience in Oracle software and is backed by a team of functional and technical engineers, available 24/7/365. Clients also receive the Company’s industry-leading service level agreements (SLAs) with a guaranteed response time of 15 minutes for critical (P1) issues.
“Rimini Street pays attention to detail and provides senior engineers with relevant industry knowledge to provide our ERP support, including Chinese-speaking engineers. This kind of dedicated service and regional expertise helped solve issues that the vendor could not,” Lue added.
We are honored to be the support provider for Supreme Electronics after completing rigorous simulation tests and meeting compliance and accounting standards for the company’s Oracle EBS and Database software,” said Andrew Seow, regional general manager, South East Asia and Greater China, Rimini Street. “Many companies in Taiwan have heavily-customized ERP systems no longer fully supported by the vendor. Additionally there are strict government requirements to adhere to for accounting and financial reporting. Rimini Street’s flexible and highly tailored support services ensure a company’s mission-critical applications and software remain globally compliant, and enable companies to maximize its return-on-investment while avoiding unnecessary upgrades and migrations.”