--- title: COJ expands e-services to reduce service centre visits | ITWeb description: The City of Johannesburg adds regional-based e-mail addresses for revenue-related queries so that residents can continue to practise social distancing. image: https://hubspot.obscuretech.net/hubfs/Imported_Blog_Media/hLeC4XvGwJyzJQf0w_gSDV8axvv6OQh43aACbHgyAF0eR9VHmKehEXs1MNvlP80koUUkfvfIrX6HVOcdJWbhtnte=w816-h428.jpeg --- [![vast.png](https://hubspot.obscuretech.net/hs-fs/hubfs/ObscureLogo-02.png?width=1000&height=354&name=ObscureLogo-02.png "vast.png")](http://www.obscuretech.net) Open main menu Close main menu - [Technology Partners](https://obscuretech-6344971.hs-sites.com/technology-partners) Open the submenu - [BeyondTrust](https://obscuretech-6344971.hs-sites.com/beyondtrust) - [Cybereason](https://obscuretech-6344971.hs-sites.com/cybereason) - [Forescout](https://obscuretech-6344971.hs-sites.com/forescout) - [Gytpol](https://obscuretech-6344971.hs-sites.com/gytpol) - [Netskope](https://obscuretech-6344971.hs-sites.com/netskope) - [OKTA](https://obscuretech-6344971.hs-sites.com/okta) - [OneTrust](https://obscuretech-6344971.hs-sites.com/onetrust) - [Palo Alto Networks](https://obscuretech-6344971.hs-sites.com/palo-alto-networks) - [Pentera](https://obscuretech-6344971.hs-sites.com/pentera) - [Proofpoint](https://obscuretech-6344971.hs-sites.com/proofpoint) - [Radware](https://obscuretech-6344971.hs-sites.com/radware) - [RiskIQ](https://obscuretech-6344971.hs-sites.com/riskiq) - [Rubrik](https://obscuretech-6344971.hs-sites.com/rubrik) - [Splunk](https://obscuretech-6344971.hs-sites.com/splunk) - [Tenable](https://obscuretech-6344971.hs-sites.com/tenable) - [Trend Micro](https://obscuretech-6344971.hs-sites.com/trend-micro) - [Obscure Blog](https://hubspot.obscuretech.net/blog) - [About Us](https://obscuretech-6344971.hs-sites.com/about-us) - [Contact Us](https://obscuretech-6344971.hs-sites.com/contact-us) # COJ expands e-services to reduce service centre visits [ITWeb](https://hubspot.obscuretech.net/blog/author/itweb) [Share this blog post on Twitter](https://twitter.com/intent/tweet?text=I+found+this+interesting+blog+post&url=https://hubspot.obscuretech.net/blog/office/obscuretechnologies/content/wbrpoqgye1q7dlzn) [Share this blog post on Facebook](http://www.facebook.com/share.php?u=https://hubspot.obscuretech.net/blog/office/obscuretechnologies/content/wbrpoqgye1q7dlzn) [Share this blog post on LinkedIn](http://www.linkedin.com/shareArticle?mini=true&url=https://hubspot.obscuretech.net/blog/office/obscuretechnologies/content/wbrpoqgye1q7dlzn) ![](https://hubspot.obscuretech.net/hubfs/Imported_Blog_Media/hLeC4XvGwJyzJQf0w_gSDV8axvv6OQh43aACbHgyAF0eR9VHmKehEXs1MNvlP80koUUkfvfIrX6HVOcdJWbhtnte=w816-h428.jpeg) ![](https://hubspot.obscuretech.net/hubfs/Imported_Blog_Media/hLeC4XvGwJyzJQf0w_gSDV8axvv6OQh43aACbHgyAF0eR9VHmKehEXs1MNvlP80koUUkfvfIrX6HVOcdJWbhtnte.jpeg) The City of Johannesburg (COJ) has expanded its electronic ELECTRONIC [![](https://hubspot.obscuretech.net/hubfs/Imported_Blog_Media/SqwidNet-logo_xl-Sep-18-2023-05-44-41-4888-PM.gif)](http://adx.itweb.co.za/adclick.php?bannerid=27047&zoneid=0&source=&dest=https%3A%2F%2Fwww.sqwidnet.com%2F&ismap=) [Driving innovation through IoT. Sqwidnet can give you the tools to bring your ideas to life. Connect with us.](http://adx.itweb.co.za/adclick.php?bannerid=27047&zoneid=0&source=&dest=https%3A%2F%2Fwww.sqwidnet.com%2F&ismap=) ![](https://hubspot.obscuretech.net/hubfs/Imported_Blog_Media/adlog-Sep-18-2023-05-43-49-3369-PM.php) services (e-services) platform by adding an e-mail service dedicated to revenue-related issues. This, as South Africans are encouraged to continue staying at home and practise social distancing as the country’s COVID-19 cases continue to climb. Health minister Dr Zweli Mkhize confirmed the cumulative number of COVID-19 cases has breached the 100 000 mark, at 101 590.The total number of deaths is 1 991 and the total number of recoveries is 53 444, as of today. ##### See also ## [City of Joburg upgrades ICT systems after hack](https://hubspot.obscuretech.net/content/KBpdgvpPG8lvLEew) ## [Electronic system improves Joburg’s primary healthcare](https://hubspot.obscuretech.net/content/Pero3qZgoeevQb6m) In a statement, the COJ says it opened revenue-related e-mail addresses in customer service centres to allow residents to easily and safely interact with municipalities during and post the COVID-19 pandemic and lockdown. “The regional e-mails are designed to reduce the physical influx of municipal account-holders with revenue-related queries into the city’s customer service centres, particularly during the COVID-19 lockdown. “Some of the services that can be obtained on the regional-based e-mails include, among others, billing queries, meter investigation requests, pensioner rebates applications, as well as water- and electricity-related concerns that include new connections, prepaid and upgrades or downgrades.” The city’s e-services platform allows residents to register to access ACCESS [![](https://hubspot.obscuretech.net/hubfs/Imported_Blog_Media/SqwidNet-logo_xl-Sep-18-2023-05-44-41-4888-PM.gif)](http://adx.itweb.co.za/adclick.php?bannerid=27044&zoneid=0&source=&dest=https%3A%2F%2Fwww.sqwidnet.com%2F&ismap=) [Driving innovation through IoT. Sqwidnet can give you the tools to bring your ideas to life. Connect with us.](http://adx.itweb.co.za/adclick.php?bannerid=27044&zoneid=0&source=&dest=https%3A%2F%2Fwww.sqwidnet.com%2F&ismap=) ![](https://hubspot.obscuretech.net/hubfs/Imported_Blog_Media/adlog-Sep-18-2023-05-44-35-3743-PM.php) municipal services online. To log technical calls during the COVID-19 lockdown, residents are advised to use Joburg Water and City Power social media, applications and Web site platforms via this [link](http://www.citypower.co.za/) and [customer@jwater.co.za](mailto:customer@jwater.co.za). “These platforms are useful as the occasional unforeseen evacuation of the call centre building sometimes affects access to the technical call centre lines. “The emergency EMERGENCY [![](https://hubspot.obscuretech.net/hubfs/Imported_Blog_Media/UC-Wireless-logo_xl-Sep-18-2023-05-44-26-8962-PM.gif)](http://adx.itweb.co.za/adclick.php?bannerid=26563&zoneid=0&source=&dest=http%3A%2F%2Fwww.uc-wireless.com&ismap=) [Critical healthcare communications and patient-centric solutions for your healthcare facility.](http://adx.itweb.co.za/adclick.php?bannerid=26563&zoneid=0&source=&dest=http%3A%2F%2Fwww.uc-wireless.com&ismap=) ![](https://hubspot.obscuretech.net/hubfs/Imported_Blog_Media/adlog-Sep-18-2023-05-42-19-9938-PM.php) call centre lines, however, remain open as these can be easily redirected to other spheres of government emergency centres.” The COJ advises that its new regional e-mail addresses work better when residents located in the city’s allocated regions use the respective regions’ e-mail addresses. The following are the e-mail addresses for regions A, B, C, D, E, F and G, with the respective customer service centres: Waterfall CSC: [regionArevenue@joburg.org.za](mailto:regionArevenue@joburg.org.za) Randburg Civic Centre: [regionBrevenue@joburg.org.za](mailto:regionBrevenue@joburg.org.za) Roodepoort Civic Centre and City Hall: [regionCrevenue@joburg.org.za](mailto:regionCrevenue@joburg.org.za) Jabulani Civic Centre: [regionDrevenue@joburg.org.za](mailto:regionDrevenue@joburg.org.za) Sandton Regional Office: [regionErevenue@joburg.org.za](mailto:regionErevenue@joburg.org.za) Thuso House CSC: [regionFrevenue@joburg.org.za](mailto:regionFrevenue@joburg.org.za) Lenasia Civic CSC: [regionGrevenue@joburg.org.za](mailto:regionGrevenue@joburg.org.za) ### Leave a Comment ## Related Articles ### [IFS extends service management leadership with 86% growth for Q3 YTD in service licence bookings](https://hubspot.obscuretech.net/blog/office/obscuretechnologies/content/lpwq5ml6dabvngkj) [IFS](https://www.ifs.com/us/), the global enterprise applications company, today announced its financial results for Q3 year-to-date of 2020, encompassing January to September. 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