---
title: "eBook: The new CX mandate | ITWeb"
description: Insights and predictions of 1 500 customer service leaders.
---

[Obscure Technologies Blog](https://hubspot.obscuretech.net/blog)

# [eBook: The new CX mandate | ITWeb](https://hubspot.obscuretech.net/blog/office/obscuretechnologies/content/wnxpe74gkokvv8xl)

 Written by [ITWeb](https://hubspot.obscuretech.net/blog/author/itweb) | Mar 3, 2021 10:00:00 PM

CX in 2021 will be about agility.

Sixty-five percent of customer service leaders in the EU expect remote work to become part of the norm going forward. Over 57% of leaders expect a continued rise in contact centre volumes through 2021 despite physical stores reopening.

Customer service leaders need to enable their teams to be agile and work from anywhere, and implementing remote-ready technology is the way forward.

[View full post](https://hubspot.obscuretech.net/blog/office/obscuretechnologies/content/wnxpe74gkokvv8xl)

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